Clear information before you decide.
These policies apply specifically to the Lemonade Brows Melbourne visit, including your initial appointment on 5–7 November 2026 and included perfecting session on 17–19 December 2026.
Your safety comes before the appointment.
Cosmetic tattooing is not suitable for everyone. You must provide complete and accurate information about your medical history, medications, allergies, skin conditions, previous cosmetic tattooing and anything else that may affect treatment or healing.
- Pregnancy and breastfeeding: Lemonade Brows does not perform cosmetic tattooing during pregnancy or while breastfeeding.
- Medical and skin conditions: Autoimmune conditions, diabetes, blood-thinning medication, active infection, eczema, psoriasis, impaired healing and other conditions may require medical clearance, a changed treatment plan or a decision not to proceed.
- Previous cosmetic tattooing: Existing pigment must be disclosed and clear photographs may be requested before a booking is accepted. Some previous work cannot safely or effectively be covered.
- Forms: Consultation, consent and numbing forms must be completed by the requested deadline before Harmony travels to Melbourne. Numbing cream is prepared in advance and applied by Harmony at the clinic. Clients do not apply it themselves.
Submitting a consultation request does not guarantee suitability. Harmony may decline or postpone treatment if proceeding would be unsafe, unlikely to heal well or unlikely to produce an ethical result.
Before treatment, you will have an in-person consultation and approve the proposed shape and colour. By signing the treatment forms, you confirm that you understand the procedure, normal healing stages, possible risks and limitations, and that the information you supplied is accurate.
The Melbourne package is one course of treatment.
The total package price is $1,100. It includes the initial brow restoration appointment in November and one six-week perfecting appointment in December. The perfecting appointment is included in the package and does not have a separate cash value.
Securing your booking
Any booking payment or deposit shown when your appointment is arranged must be paid before the appointment is secured. It forms part of the $1,100 package price. Any remaining balance is due at the initial appointment unless otherwise confirmed in writing.
Changing or cancelling the initial appointment
You may cancel your initial appointment and receive a refund of your booking deposit by notifying Lemonade Brows on or before 21 October 2026.
After 21 October 2026, the deposit is non-refundable unless Lemonade Brows is able to fill your appointment with another client. If the appointment is filled, your deposit will be refunded. If it cannot be filled, the deposit will be retained to help cover the time reserved for you and the costs of this limited Melbourne visit.
Requests to move an appointment are subject to availability. Because Melbourne appointments are offered on limited dates, another suitable appointment or a future Melbourne visit cannot be guaranteed.
The included perfecting appointment
The perfecting session is planned for 17–19 December 2026. If you provide at least 48 hours' notice, Harmony will make a reasonable effort to find another suitable appointment, but an alternative Melbourne date cannot be guaranteed. If you cancel with less than 48 hours' notice or do not attend, the included session will be treated as used. Any later session may need to be booked and paid for separately.
Moving the perfecting appointment well outside the recommended healing window can affect what can be assessed or achieved. Travel to another location, accommodation and related client costs are not included.
Late arrival and changes by Lemonade Brows
If you expect to be late, contact Harmony immediately. An arrival more than 45 minutes late may leave insufficient time to treat safely and may be treated as a missed appointment. If Lemonade Brows must cancel because of illness, travel disruption or another circumstance outside reasonable control, you will be offered a rescheduled appointment or an appropriate refund for any treatment not provided.
Cosmetic tattooing heals differently in every skin.
- Cosmetic tattooing is semi-permanent. Fading and colour change over time are expected.
- Skin type, health, medication, previous tattooing, sun exposure, skincare, lifestyle and aftercare can all affect healing and pigment retention.
- Fresh brows normally appear darker and more defined before softening. Flaking, temporary patchiness and an uneven-looking stage can occur during healing.
- Perfect symmetry cannot be guaranteed because faces, brow bones, muscles and natural hair growth are not identical from side to side.
- The first appointment is intentionally conservative. The included second appointment is used to assess the healed pigment and refine colour, balance and density.
- Results and pigment retention cannot be guaranteed. Work beyond the included perfecting session is not part of the $1,100 package and may incur an additional fee.
You must follow the pre-appointment guidance and aftercare instructions. Failure to follow those instructions may affect healing and the final result.
Completed cosmetic tattooing services are not refundable simply because healing, retention or personal preference differs from what was hoped for. This policy does not exclude any rights or remedies that cannot lawfully be excluded under Australian Consumer Law.
Your treatment record is separate from marketing consent.
Lemonade Brows may take photographs before, during and after treatment as part of consultation, treatment planning, progress assessment and your client record.
Using identifiable photographs for the Lemonade Brows website, social media, portfolio, education or promotional material requires separate consent. You can decline marketing use without affecting your eligibility for treatment, and you can withdraw consent for future use by contacting Lemonade Brows. Withdrawal cannot always remove material already printed or lawfully published before the request was received.
How your information is handled.
Lemonade Brows may collect your name, contact details, booking and payment information, consultation responses, photographs, medical history and other health information that is reasonably necessary to assess suitability, provide treatment, maintain records, communicate with you and meet legal, insurance and infection-control obligations.
Health information is sensitive information. It is collected with your consent and used only where reasonably necessary for your care, safety and the administration of your treatment. Consultation requests and related client records may be stored in Lemonade Brows' secure business-management system, which uses Supabase for database hosting. Information may also be handled through service providers used to operate the business, such as Square for bookings and payments, email providers and website hosting services. It is not sold.
Microsoft Clarity and Google Analytics
This website uses Microsoft Clarity and may use Google Analytics to understand how visitors find and use the site. These services may collect information such as pages viewed, approximate location, device and browser details, referral source, clicks, scrolling and session interactions through cookies or similar technologies.
Lemonade Brows does not intentionally send the contents of consultation forms or medical information to analytics services. Website analytics are used to improve navigation, content, advertising measurement and the overall client experience. Analytics providers may process information on servers in Australia or overseas in accordance with their own privacy terms.
You can restrict cookies through your browser settings. Blocking analytics may limit measurement but should not prevent you from reading the website. You can also contact Lemonade Brows to ask what personal information is held about you, request correction or raise a privacy concern.
Email excuseme@lemonadebrows.au or call 0414 235 274.
Hygiene, insurance and resolving concerns.
Infection control
Treatment is performed using appropriate hand hygiene, personal protective equipment, single-use sterile needles and disposable items where required. Reusable equipment and treatment surfaces are cleaned, disinfected or sterilised as appropriate, and sharps and clinical waste are disposed of safely.
Insurance
Lemonade Brows holds Professional Indemnity Insurance of AUD $1,000,000 per claim and Public and Products Liability Insurance of AUD $20,000,000 per claim. The current policy period is 23 April 2026 to 23 April 2027.
Complaints
- Contact Harmony as soon as possible so the concern can be discussed and, where possible, resolved promptly.
- If the concern is not resolved, submit it in writing to excuseme@lemonadebrows.au.
- Lemonade Brows will acknowledge a formal complaint within 10 business days, investigate it and propose a response or resolution.
- If the matter cannot be resolved directly, mediation through an appropriate third party or industry association, such as ABIC, may be considered.
These policies may be updated when services, legal requirements or business practices change. The version published on this page at the time of booking applies unless a later change is required by law or is more favourable to you.